Contact information
Contact Us
If you have questions regarding pet sizing measurements, airline carrier guidelines, crash-tested harness ratings, order status, shipping, or returns, our customer concierge team is ready to assist. We respond to all inquiries within 24 to 48 business hours.
| Store Name: | Aero Paws |
| Website: | aeropaws.site |
| Email: | support@aeropaws.site |
| Phone: | +61 447 788 057 |
| Business Address: | 20-22 Raward Road, Wondunna QLD 4655, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is dedicated to corporate administrative operations only. Due to strict biosecurity regulations, animal dander hygiene protocols, and dedicated warehouse receiving workflows, please do not dispatch returned pet carriers, harnesses, or parcel packages to this address without obtaining an authorized return warehouse address and an official RMA number from our support team first.